Practical insight for visitor experiences disabled people can trust
I work with organisations that want their welcome to match their ambition: clearer information, more confident teams, and experiences that feel usable, not just “declared accessible”.
This can mean speaking, workshops, hosted conversations, visitor journey reviews, or practical input on a specific project, across visitor journeys, brand homes, staff confidence, access information, and heritage and hospitality.
Turn good intentions into decisions people can feel
Most organisations don’t need another reminder that accessibility matters. They need help spotting where confidence is lost and where a visitor quietly stops feeling part of the experience.
Plan
Look at the visitor journey before people arrive: information, booking, transport, arrival, expectations.
Welcome
Help teams understand the small moments that build trust and make support feel natural.
Notice
Find the friction hidden in routes, doors, signs, toilets and service design.
Act
Prioritise practical changes that improve dignity and participation, without waiting for perfection.
Clearer thinking, better decisions, stronger visitor confidence
Useful when you need to
- Prepare for a launch, redesign or event
- Improve access information before people decide to visit
- Help staff feel confident talking about access
- Move from general goodwill to specific action
What people leave with
- Better questions to ask of places and services
- Practical, memorable examples
- A clearer sense of what disabled visitors weigh up before arrival
- Confidence to make progress without pretending it’s finished
Flexible input, grounded in real life
- Keynotes and conference speaking
- Panels, hosted conversations and interviews
- Workshops and team sessions
- Visitor experience and brand home strategy
- Story led sessions connecting detail with lived experience
I don’t arrive with a clipboard and a cloud of doom. I bring lived experience and a well used radar for the gap between what a place says and what a visitor actually experiences.
Inclusive tourism in the Scottish Borders
A talk on visitor experience, and why disabled people often need practical reassurance before they can get anywhere near curiosity or delight.
Download the audio · Download the transcript · Download captions (VTT) · Download captions (SRT)
Get in touch
Looking for a speaker, contributor, or practical input for your team, event or project?