A companion, not a checklist
I have spent more years than I care to count navigating the quirks, wonders and frustrations of tourism as a disabled person.
This book grew from the places that made me feel welcome without fuss, the ones that had not thought of me at all, and the many people who meant well but missed the mark.
It is written for people running visitor attractions, heritage sites, hotels and destinations who want to make things better but do not always know where to start.
Each chapter begins with a real world story, then draws out the lesson and offers practical points to consider. The aim is not perfection. It is a clearer next step.
What it helps with
- Planning and the information somebody needs before leaving home.
- Arrival, routes and the first impression a place creates.
- Toilets, seating, interpretation and the details that shape dignity.
- Staff confidence and the difference between a workaround and a welcome.
- Honest review, reflection and steady improvement.
Could I get in? Could I stay? Would I come back?
Those three questions sit behind the whole book.